Last Updated 15 June 2026
1. Return Eligibility
You may request a return within 7 days of delivery if:
- The item is defective or damaged
- You received the wrong product
Items must be unused and in original packaging.
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our fault)
- Custom or special-order products
3. Return Process
To initiate a return:
- Email us at info@greenhorizon.shop@truelacable.com
- Provide order number and issue details
- Our team will guide you through the return process
4. Refunds
- Approved refunds are processed within 5–10 business days
- Refunds will be issued to the original payment method
5. Return Shipping
- Customer bears return shipping cost unless the issue is from our side
6. Exchanges
We replace items only if they are defective or damaged.
7. Contact US
Green Horizon Shop
6863 Dover Place
Delta, BC V4E 2G5
Canada
+1 (604) 316-1653
info@greenhorizon.shop